RTA Re-Opens Customer Service Center in Main Office Building

Apr 5, 2021

CLEVELAND, OH – The Greater Cleveland Regional Transit Authority (RTA) customer service center located in the Main Office building is re-opening 8 a.m. Monday, April 5, after being closed temporarily last year due to Covid.

Hours are from 8 a.m. to 4 p.m., Monday through Friday at 1240 West Sixth Street, Cleveland, OH 44115.

RTA advises customers to bring a valid, non-expired photo ID to apply for RTA ID cards.  RTA staff will assist customers in the office and waiting areas.

Applications may also be submitted by fax to 216-350-5284 or in person at the Tower City Customer Service Center in the lower level rotunda at Tower City, which is open from 8:30 a.m. to 4:30 p.m., Monday through Friday.

For more information, please call 216-566-5124.

Physical distancing protocols and plexi-glass partitions are in place to assure customer safety inside the center and the waiting area. Masks are required for all customers and will be provided, if needed.

Media Contact:

Linda Krecic
216-390-9605 (cell)